Customer Support Expert- Remarkable AI

Remote

Contracted

Entry Level

Turn your passion for your favorite brands into extra income — become a Chatdesk (DBA Remarkable AI) Expert today!

About the Job

Looking to earn additional income with flexible, remote work? Chatdesk Experts help companies provide top-notch support for their customers through social media (Facebook, Instagram, TikTok & Twitter) and email. You set your own schedule, work from anywhere, and never have to take phone calls.

Whether you’re a stay-at-home parent, student, or working professional, this side hustle fits your lifestyle. Strong performance can unlock even more opportunities to work with exciting brands you love.

Who We Are

At Chatdesk (DBA Remarkable AI), we help leading e-commerce brands attract, support, and retain customers through social, email, chat, and SMS. Our Experts use our innovative AI platform to deliver faster, smarter, and more personalized service.

If you’re passionate about great customer experiences, we’d love to have you on the team!

Benefits of Being an Expert

Choose your own schedule
Work from anywhere
Support your favorite brands
Unlimited earning potential

Key Responsibilities

Represent your favorite brands on social and other platforms
Respond quickly and accurately to emails and messages
Deliver meaningful, engaging customer experiences
Resolve customer requests with care and professionalism

Basic Qualifications

No prior customer service experience required
Laptop/computer with reliable internet connection
Strong written English skills
Additional language fluency is a plus

You’re an Ideal Fit If You

Thrive on new opportunities and challenges
Communicate clearly and professionally
Love solving problems and helping others
Have customer service or client support experience (a plus)
Speak multiple languages (bonus: French, Italian, Spanish, Chinese)

More Information

Learn more on our Remarkable AI Expert page.
Ready to make an impact? Apply today and help customers love the brands they use every day!

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Are you currently based in Italy?* YesNo

Do you have the right to work in Italy? YesNo

What timezone are you in?*

What interests you most about becoming a Remarkable AI Expert?*

Do you have experience with freelance work? (ie. Uber, Door Dash, Instacart etc.)*

Do you have experience with CRMs?*

What hours are you available to work as a Remarkable AI Expert? Please select all that apply.

Note: Your preferred times will help us understand which company opportunities would best fit your lifestyle.* Weekday mornings (7 AM - 12 PM)Weekday afternoons (12 PM - 6 PM)Weekday evenings (6 PM - Midnight)Weekday early mornings (Midnight - 7 AM)Weekends (Flexible Saturday & Sunday)Full-time availability

How many hours (per day) do you want to work as a Remarkable AI Expert?*

For the next set of questions, please review the brief Expert Onboarding Guide found at the following link:

https://bit.ly/expert_onboarding_overview

I confirm that I have reviewed the Remarkable AI Expert Onboarding Overview videos and I am prepared to answer the next set of questions.*

What is the primary system that experts use to respond to messages?*

In Chatdesk Teams, what do you select when a response is perfect, but you need to change the name of the product that is suggested?*

In the Teams platform, it is important to review the entire thread of the message to gain context and ______*

What is the difference between an Instagram Comment and a Direct Message? (Select all that apply)* Comments are only between the customer and the companyDirect Message is only between the company and the customerComments are publicYou can only send emojis in response to a comment

What happens when you select "No Response Needed" for a message?*

What is true based on the customer's message below?

"Hello! I keep receiving ads about these pet toys and am finally giving in. Do you have toys for my Goldendoodle? He's rather large, 100 lbs."*

What is true based on the customer's message below?

"Just got my order. Now I want to buy these in every color lol!!!"*

How would you respond differently in the sample conversation below:

Customer message:
Hello! I have just put in my order and wanted to check in on the return policy. I'm concerned after reading reviews that it will be too small for my dog. Also, do you have dog beds available for poodles? Thanks so much, I love your stuff.

Remarkable AI Response:
Hello [Customer Name]! Thanks for reaching out. We're happy to hear you placed an order for your dog! Once you receive an item, you have up to 30 days to return the item. You can check out additional details about our return policy on this <>.*

How would you improve the response in the sample conversation below:

Customer Message:
Hello! I just received my order and the dog collar is broken AGAIN. This is the second collar I've received that is broken seconds after my dog puts it on. Please advise.

Chatdesk Response:
Hello [Customer Name]! Please send us a return using this <>. We'll refund your account for the inconvenience. Let us know if you need any additional assistance!*

How would you respond differently in the sample conversation below?

Customer Message:
GREETINGS...THANKS FOR ATTENDING OUR CONFERENCE. IT'S TIME TO SIGN-UP FOR NEXT YEAR. Fr>!-- 63 --!-- adf --!-- sdf --!-- e --
Chatdesk Response:
Hello! Let us know if we can assist with anything else!*

How are you paid as an Expert?*

You are working with a customer through a chat. You utilize the alias 'Alice' when responding for this company. The customer is confused about a mistake with their order, and is expressing frustration. They seem to be getting more and more angry as you attempt to assist them. They soon become irate and are sending highly antagonistic messages regarding you (the agent) and the company. In this scenario, you would respond by...*

Which of the following sentences is grammatically correct?* She don't like coffee.She doesn't like coffee.She not like coffee.She no like coffee.

Select the correct sentence:* Him and me are going to the party.He and I are going to the party.Me and him are going to the party.I and he are going to the party.

Where should the comma be placed in the following sentence: 'Before you go please close the door'?* Before you, go please close the door.Before you go please, close the door.Before you go, please close the door.No comma needed.

Complete the sentence: 'She _____ to the store every day.'* gogonegoinggoes

Choose the sentence with the correct use of an apostrophe:* The dogs' bone was buried.The dog's bone was buried.The dogs bone's was buried.The dogs bones' was buried.

Which sentence has the correct word order?* Quickly he ran to the bus.He ran quickly to the bus.He quickly ran to the bus.To the bus he ran quickly.

Which of the following uses correct quotation marks?* She said, 'I am tired'.She said, 'I am tired.'She said, 'I am tired'.'She said, "I am tired."

Which sentence is grammatically correct?* She don’t like the cold weather.She doesn’t like the cold weather.She doesn’t likes the cold weather.She don’t likes the cold weather.

Which sentence uses the correct "their?"* The computer is located over their.Their not coming to the party.Their computer is not charged.The charger is located over their.

Choose the correct sentence:* Its a beautiful day outside.Its’ a beautiful day outside.It’s’ a beautiful day outside.It’s a beautiful day outside.

Human Check*

Submit Application

Welcome Future Expert!

Please complete the application on the left.

The second half of the application contains evaluation questions that will be scored. There are short scenarios as well as questions about Chatdesk Experts that are covered in these brief videos. You will learn more about Chatdesk, our platform, and what it's like to be an Expert!